1. General Overview
CDcare delivers nationwide across Nigeria through trusted logistics partners. Every order is processed and shipped with care to ensure that your product reaches you in perfect condition and within the expected timeframe.
2. Delivery Coverage
We currently deliver to all 36 states in Nigeria, including FCT-Abuja. Delivery timelines may vary based on location and product category.
- Lagos deliveries: typically within 3 – 7 working days
- Other major cities: within 5 – 15 working days
- Remote or hard-to-reach areas: may take up to 20 working days
3. Delivery Confirmation
Before dispatch, customers receive a confirmation message or call from our logistics team. Drivers are required to deliver directly to the verified customer at the registered address. Items will not be handed to third parties.
4. Inspection on Delivery (Very Important)
Please inspect your item in the presence of the delivery personnel before you accept delivery:
- Check that packaging is sealed and intact.
- Plug in or power on electronics (where applicable) to confirm functionality.
- Examine the item for any physical damage (e.g., dents, cracks, broken screens, missing parts).
- If you notice any issue, report it immediately via Live Chat before signing off.
- Inspect the item for physical damage, breakage, cracked or broken screens—including television (TV) screens—dents and missing parts before the delivery representative leaves. If you find any issue, do not accept the delivery. Take clear photographs or video and contact CDcare through Live Chat immediately. Reports of physical damage, breakage, screen damage, dents or missing parts will not be attended to after delivery has been accepted.
5. Delivery Fees
Delivery fees vary depending on your delivery location and product category. The fee will always be displayed before you complete your order.
6. Missed Delivery or Address Change
If you miss your scheduled delivery, our support team will contact you to arrange a re-delivery. For any address changes after an order has been confirmed, please reach out through Live Chat before your item is dispatched.
7. Shipping Restrictions
- We do not deliver to P.O. Boxes.
- Delivery timelines may be extended during public holidays, extreme weather, or unavoidable logistics disruptions.
8. Contact
For any shipping-related enquiries, contact our Support Team through Live Chat.